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How to choose a great auto repair shop, part 5 of many

5. What you think things cost and what they actually cost. You need something done. Something fixed. Something you don't normally need worked on. The general person has a cost vs. quality perception that gives them the *general* idea of what something is going to cost.... I'd say I'm pretty good at guessing the cost of something.... or at least get myself in the ballpark. Then there are times where I'm either blown away or happily surprised verses the cost I thought it was going to be. Here's an example just in our experience. Building signs. You see signs everywhere. Buildings, store fronts, billboards. Painted, acrylic, Vinyl, wood, plastic, lighted, neon.... the material and design goes on and on. We recently wanted to refresh the building and started at looking for a company to replace our signs. I had an "idea" of what it would run me.... well a guess actually. Boy, was I wrong! The idea I had in my head was approximate labor and m ... read more

How to choose a great auto repair shop part 3 of many

3.TRAINING: The automotive arena of service and repair is rapidly changing at an alarming rate. Some shops are staying on top and most are not./p> An Example that I’d hope all shops could adhere to. Our technicians are required to get 8 hours every 6 months in training. Alex, the owner teaches other BMW shops technical training. We have the lastest BMW software and diagnosis equipment, that can talk and diagnose your current model vehicles. We have dealer level repair procedures and pay (a hefty sum!) for the independent side of the manufacturer’s information and programming website. We have new vehicles that we own as shop cars to familiarize ourselves with current technologies. While all this works well, its still difficult to find on bleeding edge material. It’s always a game to find the latest and greatest information. Top tier shops will be subscribed to the manufacturer’s independent website for up-to-date information and trainin ... read more

How to choose a great auto repair shop part 2 of many

2. EXPERIENCE: It’s hard to be good at everything, right? Professionals across the board specialize in certain areas, and try to focus on one thing. Why? Because there’s a lot to know! That’s why we specialize in BMW’s. Other shops may specialize in other makes. Although it can be harder to weed out, finding a shop that knows YOUR type of car well can make the difference between your car lasting 100,000 miles or 200,000+ miles before being retired. It’s also the experience you’re paying for that may say: “This issue may turn very expensive in 6 months. We need to prepare for it now, or determine how committed you are to this vehicle.” You’re paying for that experience that gives you a small window into the future to prepare for a repair or avoid it all together. I hate emergencies. I’m sure you do too. If your doctor during a normal checkup saw some signs of cancer, I’m sure you’d want to be aware ... read more

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