Spring and Houston Auto Repair

Mon - Fri: 8:00 AM - 6:00 PM
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What Our Clients Say

5

We are so grateful to have found VIC Auto Collision & Repair! We have an older BMW that we were trying to decide if it was worth putting a little bit of money into to fix some issues and keep it, or if it was time to just let it go. After going to a different repair shop and it being clear they had no idea what they were talking about nor the ability to explain exactly what they "thought" was wrong with the car, a friend recommended VIC Auto Collision & Repair. From the moment we contacted them, we knew we had found the right place and we quickly learned the difference between a repair shop that specializes in European vehicles and those that don't. VIC's customer service is second to none. I was extremely busy the week I called them but I made time in my schedule to drop the car off at the shop, unfortunately, my appointment that day ran over and I simply didn't have the time to get over there. I called and apologized fully expecting them to be less than thrilled with me, but to my surprise, they were very forgiving and even offered to come pick the car up from my location (say what?!). I took them up on their offer and as promised, they got back to me the next day with an estimate and full explanation of exactly what was wrong with the car and even prioritized the recommend repairs in order of importance. I wasn't ready to make a decision on repairs at that time, but told them I would get back to them. After contacting them the next day I told them what we wanted to take care of and what we'd wait on. I never felt pressured by them to have more repairs done than what I requested at the time. Our car was finished in 2 days as promised (actually end of business the first day). They even delivered the car back to me, WOW! The car now drives better than my "newer" car. If you're looking for a vehicle repair shop, especially if you have a European vehicle, I HIGHLY recommend VIC Auto Collision & Repair. They are honest, fair, truthful and reliable!

Hello Naheshae, Thanks so much for taking time out to review our services. We appreciate your very favorable comments on our work, and we hope you enjoy your BMW for some time to come. Vic, Chris, and Joel

- ABR Houston
5

Service is exemplary and the pricing is reasonable. The guys are very professional and their attention to detail is great! The waiting area is comfortable and clean too!

Hi Susan, Thanks for taking a moment to review our service. We truly appreciate your complimentary comments and of course the 5 Star rating. Vic, Chris, and Joel

- ABR Houston
5

After talking with Vic he was very quick to resolve the issue with my car and I am amazed at how professional he has been at taking care of the issue with ma car.

Mr. Pounds, Thanks for giving us a chance to find a panel and get your vehicle squared away. We apologize for any misunderstanding and hope you are satisfied. We are here for any repairs needed on your Audi and look forward to maintaining your vehicle.

- ABR Houston
5

I have brought my vehicles here a couple of times in the last few years, most recently about 2 weeks ago. Chris and Vic were wonderful in getting my repairs completed very quickly and keeping me abreast of the progress being made the entire time my vehicle was with them. The repairs were done perfectly! I would definitely recommend Vic's to anyone!

Thanks for your loyalty and your complimentary words regarding your recent visit to our shop. Our team appreciates the 5 Star rating and your continued confidence. Vic, Chris, and Joel

- ABR Houston
5

Great job. Fast service.

Hi Kendra, Thanks for taking a moment to rate our services. Our team appreciates the 5 Star rating... Vic, Chris, and Joel

- ABR Houston
5

Vic is AMAZING! We took my fiance's Civic Type-R in for a repair from a door ding. It appeared to us that there was paint transfer as well as the paint removed in one spot. We just wanted it repaired right and it to look like new. Vic took the time to look at the car and clean up the area to see what we wanted to do after that. He literally just wiped off the paint transfer and what we thought was removed paint in a matter of seconds. The car looks BRAND NEW and we couldn't be more satisfied with the service provided. They have gained a long term customer from us and we will be back with any and all of our vehicle needs.

Nicole, Thanks for taking a moment to review and rate our services. The Type R is special and now your fiancee can enjoy having it back to showroom condition. We appreciate the 5 Star rating for our team. Vic, Chris, and Joel

- ABR Houston
5

Been taking my car to other shops over the years , this was the best experience Ive had when it comes to auto repair . They are friendly and service is excellent my vehicle runs great and will definitely recommend them to others.

Thanks Tasnim for taking a moment to review our services. Our team appreciates your complimentary words and the 5 Star rating. Vic, Chris, and Joel

- ABR Houston
5

Phenomenal service and staff. I highly recommend them to anyone. I'm very cautious who works on my 2018 M3 CS and they did wonders fixing the issue without taking it to the dealership. Will be back for any problems I may have in the future on this vehicle or my next BMW. Thank you guys!

Thank you very much!

- ABR Houston
5

I discovered ABR at bimmerpost a few years back and blogged back and forth with the owner for a while. Based on our correspondence, I stopped by his shop and had them diagnose and fix a rattling sound. Offering advice on other services, I returned to have them perform walnut blasting of the intake valves and I've been pleased with the results as well. Since then, I've had additional work performed by their knowledgeable and friendly staff to upgrade the performance level of my BMW. I also appreciate that they keep their customers informed of upcoming events like they're involvement with Toys for Tots every year. Even though I'm quite a distance from their business, I'm willing to travel for great service and have recommended them to others.

Thanks for the review, George. We love seeing your cars and the enthusiasm you have for them!

- ABR Houston
5

Jordan is an amazing guy! Really enjoyed working with him, and I’m glad I brought my bmw all the way from Sugar Land to deal with this insurance claim. He made it very easy for me to deal with a normally headache ensuing experience with insurance. Jordan is the man for any high end insurance claims.

It was a pleasure helping you throughout the process Chetan! Thank you for choosing us, and for the kind words. Looking forward to seeing your replacement vehicle!

- ABR Houston
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