If I could give 10 stars, I would. I have been taking my car to a "friend" for a few months. After the last "fix" was unsuccessful, I called Chris at Vic's. He took the time to explain so many things to me, make me feel confident that, even without seeing it, he could fix it. He gave me an estimate and scheduled a time I could come meet with him, even offering a loaner vehicle to drive while my car was with them. After leaving my car at the shop, Chris called to let me know the extent of the repairs needed, more so than my original call. He worked with me on cost, explained the things I needed done to keep myself and my children safe on the road, and even made a plan for moving forward. While my repairs aren't finished (only because of my own choice - $$), I am confident I will be returning to Vic's for all of my repair needs. I feel more educated and understand the route being taken. I am grateful I made it to Vic's before something bad happened. I am thankful they showed me genuine concern and made absolute sure my car was capable of keeping my babies safe. Forever client!
Rachael...Thanks so much for taking the time and really helping people see the extent of our service and concern four our customer's safety. Your review makes our team feel proud. Vic, Chris, and Joel
- ABR Houston