I'm an avid DIYer when it comes to most things, especially my vehicles. The thorough, consult a Bentley service manual, watch 10 hours of YouTube videos, spend a weekend doing a 5 hour job type. It's unbearably time consuming and frugal. If I'm going to spend money having someone else do something I think I might be capable of doing, I want the best. I wouldn't hesitate to speak with Jordan and let Alex's staff quote and repair what I either don't want to tackle or don't feel I have the time, tools, knowledge or patience to deal with. From paint perfect collision repair to an alignment on the best equipment in town. From BMW gaskets, diagnosing a dead starter on the spot or the infamous E90 condenser leak to dealing with insurance adjusters that want to low ball a repair and insisting on my behalf that everything is done to the best of their ability and reputation. What I'd consider a small job to something so mind boggling complex (looking at you condenser) I never once questioned the legitimacy of ABR. What parts and labor I was being quoted, the price it would cost or the work before, during and after it was done. Everything is tip top. Fast diagnosis, genuine OEM BMW parts, quick turn around time and excellent customer service from drop off to pick up. Jordan has taken the time to review what I know I need, inform me with evidence what I don't know about and in my particular case even go over what he likely knows I'm just going to do myself and need an expert opinion to get me going. I've never dealt with a more comprehensive service and diagnosis as honest and accurate as the team has been for me.I am a customer for life and only hope for continued success for everyone in the ABR family.